FAQs
What is the return policy?
To make a return or exchange*, please email us at: info@novaan.eu
*Please note the following surrounding points returns:*
You can return an item within 14 days of placing your order for a full refund or exchange.
All returned items must be unworn and in re-sellable condition, with the tags still attached and in their original packaging.
Please note that returns are currently not free, and it will be the full responsibility of the customer to pay for the return of any item bought from us.
For our full return policy click our policies tab on the bottom of the page.
When will I get my order?
We ship worldwide and aim to pack and dispatch your order within 1-3 working days for all items that are in stock. For all pre-orders, shipping can take up to 5-14 working days for processing.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
All orders placed in The Netherlands and Belgium will be free if the total order value is above €100.
